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Student HelpDesk
[email protected] |413-597-3088 | Password Changer
The Student helpdesk is available during the coronavirus interruption. Email [email protected] for assistance. If you are unable to email, call 413-597-3088 and leave a message. We’re monitoring these systems 8am-8pm weekdays and 10am-6pm on the weekends. You can also check out the FAQ's for remote learning.
Student Computer Purchasing | Help Forms & Tickets | Help Guides & Training
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Drop-in Hours for Questions About Teaching and Technology
Stop by the Zoom drop-in room to meet with the Instructional Technology or Media Services teams. The January hours of operation will be 10a-2p. Classroom support is also available at x2112.
For questions on the weekends and any time the drop-in room is closed, or if you have trouble accessing the drop-in room, please email [email protected] or contact your liaison.
Documentation
Guides to teaching online and FAQs for instructors on GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.
ITech Workshops
Our workshops continue through December to January, 2021. Visit our workshop page for more information.
Faculty and Staff Helpdesk
Client Services is here for you too, email [email protected] for hardware & software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.
ITech Department Liaisons | Help Forms & Tickets | Help Guides & Training
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Information Technology Client Services
[email protected] |413-597-4090 | Password Changer
The OIT helpdesk is here for you, email [email protected] for fundamental hardware/software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.
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