The Student helpdesk is available during the coronavirus interruption. Email [email protected] for assistance. If you are unable to email, call 413-597-3088 and leave a message. We’re monitoring these systems 8am-8pm weekdays and 10am-6pm on the weekends. You can also check out the FAQ's for remote learning.
Drop-in Hours for Questions About Teaching and Technology
Zoom Drop-In Support Hours - Spring '21
- Instructional Support: 10:00am - 3:00pm Mon-Fri
- Classroom Support: 9:00am - 7:00pm Mon-Thu / 9:00am - 4:00am Fri
Classroom support is also available at x2112. For questions on the weekends and any time the drop-in room is closed, or if you have trouble accessing the drop-in room, please email [email protected] or contact your liaison.
Guides to teaching online and FAQs for instructors on GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.
Not sure where to start? Identify your ITS liaison, find out about Instructional Technology Services, and read articles about technology in teaching here.
Our workshops continue through the Spring term. Visit our workshop page for more information.
Faculty and Staff Helpdesk
Client Services is here for you too, email [email protected] for hardware & software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.
Information Technology Client Services
The OIT helpdesk is here for you, email [email protected] for fundamental hardware/software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.