The Student helpdesk is available during the coronavirus interruption. Email [email protected] for assistance. If you are unable to email, call 413-597-3088 and leave a message. We’re monitoring these systems 8am-8pm weekdays and 10am-6pm on the weekends. You can also check out the FAQ's for remote learning.
Workshops on Online Teaching Techniques and Tools
Workshops are running throughout the summer that cover the use of Glow, Meet, Zoom, Panopto and the Google suite of tools to communicate with students, record lectures, distribute course materials and manage classes. Workshop descriptions and sign-up instructions. The Remote Teaching Readiness Quiz can help you decide which workshop(s) to take.
Documentation and online resources
Guides to teaching online and FAQs for instructors on Panopto, Perusall, Meet, Zoom and more are available on the OIT website.
Plus, a self-paced, online introduction to using Glow is available in the Glow Orientation course.
Drop-in Hours Available for Moving to Remote Instruction
Faculty can stop by virtually (10AM to 4PM weekdays). If you have trouble joining the virtual drop-in hours, please send an email to email@example.com. You can also check out the guides for remote teaching. For questions on the weekends or whenever the drop-in room is closed, please contact your liaison or email [email protected].
The helpdesk is here for you too, email [email protected] for hardware & software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.
Information Technology Client Services
The OIT helpdesk is here for you, email [email protected] for fundamental hardware/software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.