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Student HelpDesk
[email protected] |413-597-3088 | Password Changer
The Student helpdesk is available in person on the second floor of Sawyer Library when classes are in session and the library is open.
You can also Email [email protected] for assistance.
If you are unable to email, call 413-597-3088 and leave a message.We’re monitoring these systems frequently after hours and on weekends. You can also check out the FAQ's for remote learning.
Student Computer Purchasing | Help Forms & Tickets | Help Guides & Training
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Teaching Remotely
Tips for remote teaching at Williams can be be found in this guide to teaching through disruption and in this guide to teaching hybrid and remote courses.
Virtual Drop-in Room
The drop-in room is now by appointment for the summer. Please email the Instructional Technology team to set up a time or to ask a question about teaching with technology.
Department Liaisons
Have a question but you're not sure who to ask? Always feel free to start with the liaison to your department.
Classroom Support
For assistance with classroom presentation technology call 413-597-2112 or email Media Services: [email protected]
Media Services hours when classes are in session:
- 8 AM – 8 PM, Monday and Wednesday
- 8 AM – 5 PM, Tuesday, Thursday, Friday
Faculty and Staff Helpdesk
Client Services is here for you too! Email [email protected] for any issues involving accounts, the network, computer hardware, or software. If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.
For in person help after hours or on weekends you can visit the Student Technology Consultants at Sawyer CET. Or email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends. To speak to someone immediately contact the Student Technology Consultants at x3088 who can help or escalate the issue to professional staff.
Still not sure who to talk with?
For questions on the weekends and any time the drop-in room is closed, or if you have trouble accessing the drop-in room, email [email protected] .
Documentation
Guides to teaching online and FAQs for instructors on GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.
Not sure where to start? Identify your ITS liaison, find out about Instructional Technology Services, and read articles about technology in teaching here.
ITech Workshops
Visit our workshop page for more information.
ITech Department Liaisons | Help Forms & Tickets | Help Guides & Training
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Faculty and Staff Helpdesk
Client Services is here for you too, email [email protected] for any issues involving accounts, network, computer hardware or software. If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.
For in person help after hours or on weekends you can visit the Student Technology Consultants at Sawyer CET. Or email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends. To speak to someone immediately contact the Student Technology Consultants at x3088 who can help or escalate the issue to professional staff.
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