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Student HelpDesk
[email protected] | 413-597-3088 | Okta Account Instructions
The Student helpdesk is available in person on the first floor of Jesup Hall from 9am - 5pm and in Sawyer Library after 5pm when classes are in session and the library is open.
You can also email [email protected] for assistance.
If you are unable to email, call 413-597-3088 and leave a message.We’re monitoring these systems frequently after hours and on weekends.
NEW: Are you aware of our Google Drive Sustainable Management initiative?
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Academic Technology Consultants
Academic Technology Consultants (ATC) support technology use in teaching and research.
Find the ATC liaison for your academic department.
Classroom Media Support
For assistance with classroom presentation technology call 413-597-2112 or email Media Services: [email protected]
Media Services hours:
- 8 AM – 5 PM, Monday to Friday
NEW: Are you aware of our Google Drive Sustainable Management initiative?
Faculty and Staff Helpdesk
Client Services is here for you too! Email [email protected] for any issues involving accounts, the network, computer hardware, or software. If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.
For in person help after hours or on weekends, please email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends.
NEW: Are you aware of our Google Drive Sustainable Management initiative?
Documentation
Help guides to teaching with technology for instructors, including GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.
Not sure where to start? Identify your Academic Technology Consultant, find out about Academic Technology Services, and read articles about technology in teaching here.
ATS Workshops
Academic Technology Services (ATS) offers a range of instructor focused workshops and in-class instruction sessions for students. Visit our workshop page for more information.
ATS Department Consultants | Help Forms & Tickets | Tech Guides | OIT Knowledge Base
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Staff and Faculty Helpdesk
Client Services is here for you too, email [email protected] for any issues involving accounts, network, computer hardware or software. If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.
For in person help after hours or on weekends, please email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends.
NEW: Are you aware of our Google Drive Sustainable Management initiative?
Academic Technology Consultants
Academic Technology Consultants (ATC) support technology use in teaching and research.
Find the ATC liaison for your student-facing office.