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  • Student HelpDesk

    [email protected] |413-597-3088 |  Password Changer

    The Student helpdesk is available in person on the second floor of Sawyer Library when classes are in session and the library is open.
    You can also Email [email protected] for assistance.
    If you are unable to email, call 413-597-3088 and leave a message.

    We’re monitoring these systems frequently after hours and on weekends. You can also check out the FAQ's for remote learning.

    Student Computer Purchasing | Help Forms & Tickets | Help Guides & Training

  • Virtual Drop-in Room

    The drop-in room is available by appointment. Please email the team to set up an appointment - here's the link to join.

    Department Liaisons

    Looking for consultation but you're not sure who to ask? Always feel free to start with the liaison to your department.

    Classroom Support

    For assistance with classroom presentation technology call 413-597-2112 or email Media Services: [email protected]

    Media Services hours when classes are in session:

    • 8 AM – 8 PM, Monday and Wednesday
    • 8 AM – 5 PM, Tuesday, Thursday, Friday

    Faculty and Staff Helpdesk

    Client Services is here for you too! Email [email protected] for any issues involving accounts, the network, computer hardware, or software.  If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.

    For in person help after hours or on weekends you can visit the Student Technology Consultants at Sawyer CET.   Or email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends.  To speak to someone immediately contact the Student Technology Consultants at x3088 who can help or escalate the issue to professional staff.

    Still not sure who to talk with?

    For questions on the weekends and any time the drop-in room is closed, or if you have trouble accessing the drop-in room, email [email protected] .

    Documentation

    Guides to teaching online and FAQs for instructors on GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.

    Tips for remote teaching at Williams can be be found in this guide to teaching through disruption and in this guide to teaching hybrid and remote courses.

    Not sure where to start? Identify your ITS liaison, find out about Instructional Technology Services, and read articles about technology in teaching here.

    ITech Workshops

    Visit our workshop page for more information.

     

    ITech Department Liaisons | Help Forms & Tickets | Help Guides & Training

  • Faculty and Staff Helpdesk

    Client Services is here for you too, email [email protected] for any issues involving accounts, network, computer hardware or software.  If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.

    For in person help after hours or on weekends you can visit the Student Technology Consultants at Sawyer CET.   Or email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends.  To speak to someone immediately contact the Student Technology Consultants at x3088 who can help or escalate the issue to professional staff.

    Help Forms & Tickets | Help Guides & Training

  • Information Technology Client Services

    [email protected] | 413-597-4090

    Guest Wireless Access