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Student HelpDesk
[email protected] |413-597-3088 | Password Changer
The Student helpdesk is available during the coronavirus interruption. Email [email protected] for assistance. If you are unable to email, call 413-597-3088 and leave a message. We’re monitoring these systems 8am-8pm weekdays and 10am-6pm on the weekends. You can also check out the FAQ's for remote learning.
Student Computer Purchasing | Help Forms & Tickets | Help Guides & Training
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Drop-in Hours for Questions About Teaching and Technology
Faculty can stop by virtually (10AM to 4PM weekdays) to meet with the Williams Instructional Technology team.
Classroom support is available at x2112 or Zoom, Monday to Thursday 9AM-7PM and Friday 9AM-4PM.
For questions on the weekends and any time the drop-in room is closed, or if you have trouble accessing the drop-in room, please email [email protected] or contact your liaison.
Documentation
Guides to teaching online and FAQs for instructors on GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.
Faculty and Staff Helpdesk
Client Services is here for you too, email [email protected] for hardware & software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.
ITech Department Liaisons | Help Forms & Tickets | Help Guides & Training
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Information Technology Client Services
[email protected] |413-597-4090 | Password Changer
The OIT helpdesk is here for you, email [email protected] for fundamental hardware/software issues. If you are unable to email, call 413-597-4090 and leave a message. We’re available 8am-8pm weekdays and 10am-6pm on the weekends, and will respond as soon as possible.
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