Help Guides
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- Creating Accessible PDFs
- Deleting Automated Captions for Course Audio and Video Materials (GLOW)
- Disabling Automated Captions at the Folder Level (GLOW)
- Enabling Live Transcription Closed Captioning in Zoom
- Importing Automated Captions for Course Audio and Video Materials (GLOW)
- VPN Installation on Personal or Home Computers
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- Accessing Multiple Google Accounts
- Changing Your Workstation Password
- Core Administrative System Account Login Directions
- Creating a Strong and Unique Password
- Exiting Employee Checklist (things to do BEFORE your end date)
- Guest Accounts
- Guest Wireless Access
- Initial Account Setup Directions
- Initial Login to Student Records System for Faculty
- Initial Login to Student Records System for Students
- LastPass password manager
- Microsoft Office 365 – Office 2019 Suite
- Password Changer
- Saving/Migrating Email and Docs when leaving Williams
- Student and HR System Passwords
- Student Guide to Technology at Williams
- Which Login to Use for Various Services
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- Add appointment slots to your Williams Google Calendar
- Administrative System Project Definition Form
- Adobe Creative Cloud Suite
- Alternate Resources to Adobe Apps
- Changing Your Workstation Password
- Clearing Web Browser Cache, Data, Cookies and History
- Computer Management and Licensed Academic Software Installation
- Core Administrative System Account Login Directions
- Creating and Combining PDF Files
- Data Classification Policy and Usage Guidelines
- Domains Used by Online Providers At Williams
- EMS Room Scheduler
- Enterprise Content Management (ECM)
- File Transfer Settings (FTP/SFTP)
- Financials System
- G-Suite for Education (GAE)
- Google Drive
- Google Forms Quick Help Guide
- Google Jamboard: FAQs
- Google Meet: FAQs for Instructors
- Google Tips-N-Tricks
- How do I compare Google Meet and Zoom?
- How do I get access to a Zoom license?
- Human Resources System
- Initial Login to Student Records System for Faculty
- Initial Login to Student Records System for Students
- Log into Student Records System from outside of the US
- macOS Time Machine Backups
- Microsoft Office 365 – Office 2019 Suite
- OS Updates (macOS & Windows)
- PowerPoint Image Resolution
- Remote Computer Access
- Secure and Safe Computing for Administrative Offices
- Sophos Antivirus
- Spyware & Malware
- Student and HR System Passwords
- Student Guide to Technology at Williams
- Student Records System
- Student Records System Help Links
- Using MailChimp at Williams
- VPN (Virtual Private Networking)
- Web Browser Information for HR and Student Systems
- Williams Google Guides
- Williams Website/WordPress Help
- Windows and Office Activation
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- Computer Recycling (Greenup) Program
- Determining MAC Addresses for Network Devices
- Electronic Device Support
- Network Device Registration
- New Hires: How to Request a Computer
- OS Updates (macOS & Windows)
- Purchasing a Computer (Faculty/Staff)
- Remote Computer Access
- Requiring a Password When Resuming from Stand-by Mode (Sleep)
- Student Guide to Technology at Williams
- Time Machine backups for Mac
- What kind of Document Camera should I use?
- Windows and Office Activation
- Working From Off-Campus
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- Add appointment slots to your Williams Google Calendar
- Backing Up Data
- Connecting to the Microsoft file servers – Macs
- Connecting to the Microsoft file servers for PCs not on Active Directory
- Considerations for Google Drive files owned by departed Faculty, Staff and Students
- Data Classification Policy and Usage Guidelines
- Department Drive Mappings on the Microsoft File Servers
- Different ways to access Google Drive – Web Browser, Backup and Sync, File Stream
- File Transfer Settings (FTP/SFTP)
- Google Drive
- Google Shared Drive
- macOS Time Machine Backups
- Managing Google Suite Files – Changing Ownership
- Mapping a Network Drive (Windows/Mac)
- Recovering Files From Windows File System (F and G drives)
- Saving/Migrating Email and Docs when leaving Williams
- Time Machine backups for Mac
- Working From Off-Campus
- You can put a time limit on shared items in Google Drive!
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- 2 Factor Authentication
- Be Scam Aware
- Core Administrative System Off-Campus Login Alert Service
- Core Administrative System Self-Service Security FAQ
- Data Classification Policy and Usage Guidelines
- Domains Used by Online Providers At Williams
- File Encryption
- Filtering Email With Your Mail Client
- How Breaches Outside of Williams Affect You
- Impulse
- Java and other web plug and add-ins
- Laptop Encryption
- LastPass password manager
- Loading the Williams CA Certificate
- Massachusetts Identity Theft Law
- Mobile Device Security and Usage Guidelines
- October-NCSAM-phishing
- OS Updates (macOS & Windows)
- Personally Identifiable Information (PII) Removal
- Phishing Scams
- Preventing Device Theft
- Requiring a Password When Resuming from Stand-by Mode (Sleep)
- Secure and Safe Computing for Administrative Offices
- Security
- Sophos Antivirus
- Spyware & Malware
- VPN (Virtual Private Networking)
- What to do if you responded to a phishing email or logged in to a fake web page
- Which Login to Use for Various Services
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- 2 Factor Authentication
- Accessing Multiple Google Accounts
- Alumni Email Forwarding
- Chrome update generates warnings on “managed” accounts and new profiles
- Clearing Web Browser Cache, Data, Cookies and History
- College Listserv Instructions
- Email Absence Notice
- Email Overview and Access
- Filtering Email With Your Mail Client
- Forwarding Incoming Emails to a non-Williams Account
- Google Groups
- Initial Account Setup Directions
- Preventing scanned documents from Konica/Bizhubs from going to spam
- Saving/Migrating Email and Docs when leaving Williams
- Setting Your Browser as Default Email Handler
- Using MailChimp at Williams
- Using POP Instead of IMAP with Williams Gmail
- Why OIT does NOT allowlist domains
- Yet Another Mail Merge – YAMM
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- Core Administrative System Account Login Directions
- First Days Computing Guide
- Initial Account Setup Directions
- Initial Login to Student Records System for Faculty
- Initial Login to Student Records System for Students
- Password Changer
- Printing Overview
- Request General Assistance
- Student Guide to Technology at Williams
- Working through disruption
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- Cisco Jabber Client for Remote Work
- Frequently Asked Questions
- Installing Jabber on a Mac
- Installing Jabber on a PC
- Installing Jabber on an Android
- Installing Jabber on the iPhone
- Jabber Cheat Sheet
- Jabber Preferences on a Mac – Helpful Settings
- Using Your Computer for Calls
- Where to find helpful settings in Jabber on the PC
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- Conference Calls
- Conference Phone Policy
- Extended Absence Greeting
- Extension Mobility – Logging into your phone
- Forwarding Calls
- OIT Headset Policy
- Online Phone Utilities
- Online Web HelpDesk Form for Telecom Requests
- Student Landlines
- Telecom Policies
- Telephone Quick Start Guides
- Voicemail: Command Reference
- Voicemail: Message Checking
- Voicemail: Resetting your pin/password
- Voicemail: Setup
- Voicemail: Voicemail to Email Notification
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- How to add a printer
- Network printing offline Saturday 7/30 from 8am to 2pm
- Ordering Toner for a Printer/Copier
- Poster Printing Guidelines for SSR Poster Session 2019
- Print and PaperCut Troubleshooting (Fac/Staff)
- Printing Allotments
- Printing issues on Windows computers after a Microsoft update
- Printing Overview
- Printing Posters & Flyers
- Printing to PDF
- Request Printer Assistance Online
- Student PaperCut Accounts
- Web Print
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- A Guide to Teaching Through Disruption for Instructors
- Google Meet: FAQs for Instructors
- How do I get access to a Zoom license?
- Panopto: FAQs for Instructors
- Perusall: FAQs for Instructors
- PowerPoint: FAQs for Instructors
- Remote Access: FAQs
- Remote Teaching Readiness Quiz
- Zoom: FAQs for Instructors
- [discontinued] LinkedIn Learning: FAQs
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- Determining MAC Addresses for Network Devices
- Eduroam
- First Days Computing Guide
- Guest Wireless Access
- How to forget eduroam wifi
- Joining Eduroam (Wi-Fi) on Campus
- Mapping a Network Drive (Windows/Mac)
- Network Device Registration
- Networks / Wireless
- VPN (Virtual Private Networking)
- Wired Ethernet jacks in Dorm Rooms
- Wireless Devices in the Residence Halls
- Wireless Network (Eduroam)
- Working From Off-Campus
Megamenu Social