Help Guides
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- Automated Captions for Slides
- Creating Accessible Digital Materials (faculty)
- Creating Accessible PDFs
- Deleting Automated Captions for Course Audio and Video Materials (GLOW)
- Disabling Automated Captions at the Folder Level (GLOW)
- Enabling Live Transcription Closed Captioning in Zoom
- GLOW Accessibility
- GLOW Immersive Reader
- Importing Automated Captions for Course Audio and Video Materials (GLOW)
- Tech Supporting Equity for Disability: Accommodations and Beyond
- VPN Installation on Personal or Home Computers
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- Accessing Multiple Google Accounts
- Changing Your Workstation Password
- Creating a Strong and Unique Password
- Exiting Employee Checklist (things to do BEFORE your end date)
- Guest Accounts
- Guest Wireless Access
- Guidelines for using institutional vs. personal accounts
- Microsoft Office 365 – Office 2021 Suite
- Okta FAQ
- Saving/Migrating Email and Docs when leaving Williams
- Student Guide to Technology at Williams
- Which Login to Use for Various Services
- Williams Okta!
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- Add appointment slots to your Williams Google Calendar
- Administrative System Project Definition Form
- Adobe Creative Cloud Suite
- Alternate Resources to Adobe Apps
- Change to Microsoft login
- Changing Your Workstation Password
- Clearing Web Browser Cache, Data, Cookies and History
- Computer Management and Licensed Academic Software Installation
- Creating and Combining PDF Files
- CrowdStrike Falcon
- Data Classification Policy and Usage Guidelines
- Domains Used by Online Providers At Williams
- EMS Room Scheduler
- Enterprise Content Management (ECM)
- File Transfer Settings (FTP/SFTP)
- Financials System
- G-Suite for Education (GAE)
- Google Calendar visibility
- Google Drive
- Google Forms Quick Help Guide
- Google Jamboard: FAQs
- Google Meet: FAQs for Instructors
- Google Tips-N-Tricks
- How do I compare Google Meet and Zoom?
- How do I get access to a Zoom license?
- Human Resources System
- Microsoft Office 365 – Office 2021 Suite
- OS Updates (macOS & Windows)
- Remote Computer Access
- Student Guide to Technology at Williams
- Student Records System (Sarah)
- Using MailChimp at Williams
- VPN (Virtual Private Networking)
- Web Browser Information for HR and Student Systems
- Williams Google Guides
- Windows and Office Activation
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- Computer Recycling (Greenup) Program
- Data Management at Williams: Storage and Backup
- Determining MAC Addresses for Network Devices
- First Days Computing Guide
- Mobile Device Support
- Network Device Registration
- OIT Issued Computers Guide
- OS Updates (macOS & Windows)
- Purchasing a Computer (Faculty/Staff)
- Remote Computer Access
- Student Guide to Technology at Williams
- Time Machine backups for macOS
- What kind of Document Camera should I use?
- Windows and Office Activation
- Working From Off-Campus
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- Add appointment slots to your Williams Google Calendar
- Connecting to the Microsoft file servers for PCs not on Active Directory
- Data Classification Policy and Usage Guidelines
- Data Management at Williams: Storage and Backup
- Department Drive Mappings on the Microsoft File Servers
- File Transfer Settings (FTP/SFTP)
- Google Drive
- Google Drive, Email Storage, and their Sustainable Management
- Recovering Files From Windows File System (F and G drives)
- Registered Student Organizations Shared Google Drive Request
- Saving/Migrating Email and Docs when leaving Williams
- Seniors guide to saving and transferring files
- Williams Shared Network Drives
- Working From Off-Campus
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- Be Scam Aware
- Computer Encryption
- CrowdStrike Falcon
- Data Classification Policy and Usage Guidelines
- Domains Used by Online Providers At Williams
- File Encryption
- How Breaches Outside of Williams Affect You
- Mobile Device Security and Usage Guidelines
- OS Updates (macOS & Windows)
- Preventing Device Theft
- Unwanted Browser Notifications
- VPN (Virtual Private Networking)
- Which Login to Use for Various Services
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- Accessing Multiple Google Accounts
- Alumni Email Forwarding
- Chrome update generates warnings on “managed” accounts and new profiles
- Clearing Web Browser Cache, Data, Cookies and History
- College Listserv Instructions
- Email – Out of Office, Vacation Responder
- Email Overview and Access
- Forwarding Incoming Emails to a non-Williams Account
- Google Groups
- Mail Merge in Gmail
- Preventing scanned documents from Konica/Bizhubs from going to spam
- Saving/Migrating Email and Docs when leaving Williams
- Setting Your Browser as Default Email Handler
- Using Mail Merge with Attachments (MMwA) for mail merges
- Using MailChimp at Williams
- Why OIT does not allowlist domains
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- Cisco Jabber Client for Remote Work
- Frequently Asked Questions
- Installing Jabber on a Mac
- Installing Jabber on a PC
- Installing Jabber on an Android
- Installing Jabber on the iPhone
- Jabber Cheat Sheet
- Jabber Preferences on a Mac – Helpful Settings
- Using Your Computer for Calls
- Where to find helpful settings in Jabber on the PC
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- Conference Calls
- Conference Phone Policy
- Extended Absence Greeting
- Extension Mobility – Logging into your phone
- Forwarding Calls
- OIT Headset Policy
- Online Phone Utilities
- Online Web HelpDesk Form for Telecom Requests
- Student Landlines
- Telephone Quick Start Guides
- Voicemail: Command Reference
- Voicemail: Message Checking
- Voicemail: Resetting your pin/password
- Voicemail: Setup
- Voicemail: Voicemail to Email Notification
- Wi-fi Calling on Your Smart Phone
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- Determining MAC Addresses for Network Devices
- First Days Computing Guide
- Guest Wireless Access
- How to forget Wi-Fi Networks
- Joining Eduroam (Wi-Fi)
- Network Device Registration
- Networks / Wireless
- VPN (Virtual Private Networking)
- Wireless Devices in the Residence Halls
- Wireless Network (Williams Wi-Fi Portal)
- Working From Off-Campus