Help Tabs

  • Student HelpDesk

    [email protected] |413-597-3088 |  Password Changer

    The Student helpdesk is available in person on the first floor of Jesup Hall from 9am - 5pm and in Sawyer Library after 5pm when classes are in session and the library is open.

    You can also email [email protected] for assistance.
    If you are unable to email, call 413-597-3088 and leave a message.

    We’re monitoring these systems frequently after hours and on weekends.

    NEW: Are you aware of our Google Drive Sustainable Management initiative?


    Student Computer Purchasing | Help Forms & Tickets | Help Guides & Training

  • Virtual Drop-in Room

    The drop-in room is available by appointment. Please email the team to set up an appointment - here's the link to join.

    Academic Technology Consultants

    Looking for consultation but you're not sure who to ask? Always feel free to start with the Academic Technology Consultant to your department.

    Classroom Media Support

    For assistance with classroom presentation technology call 413-597-2112 or email Media Services: [email protected]

    Media Services hours:

    • 8 AM – 5 PM, Monday to Friday

    NEW: Are you aware of our Google Drive Sustainable Management initiative?

    Faculty and Staff Helpdesk

    Client Services is here for you too! Email [email protected] for any issues involving accounts, the network, computer hardware, or software.  If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.

    For in person help after hours or on weekends, please email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends.

    NEW: Are you aware of our Google Drive Sustainable Management initiative?

    Still not sure who to talk with?

    For questions on the weekends and any time the drop-in room is closed, or if you have trouble accessing the drop-in room, email Academic Technology .

    Documentation

    Help guides to teaching with technology for instructors, including GLOW, Panopto, Perusall, Meet, Zoom, and more are available for self-directed learning.

    Not sure where to start? Identify your Academic Technology Consultant, find out about Academic Technology Services, and read articles about technology in teaching here.

    ATS Workshops

    Visit our workshop page for more information.

     


    ATS Department Consultants | Help Forms & Tickets | Help Guides & Training

  • Faculty and Staff Helpdesk

    Client Services is here for you too, email [email protected] for any issues involving accounts, network, computer hardware or software.  If you are unable to email, call 413-597-4090 to speak to us or to leave a message. We’re available 8am-5pm weekdays at Jesup hall, and will respond as soon as possible.

    For in person help after hours or on weekends, please email [email protected] or call x4090 and leave a message as those are monitored frequently at night and on weekends.

    NEW: Are you aware of our Google Drive Sustainable Management initiative?


    Help Forms & Tickets | Help Guides & Training

  • Information Technology Client Services

    [email protected] | 413-597-4090

    Guest Wireless Access