Print Troubleshooting

I just set up my Mac to print using the print server, but there aren’t any printers listed when I try to print.

After configuring the print server for the first time you will need to return to print.williams.edu and select the printer/s that you would like to add to your computer.  Directions may be found here. 

I just set up printing, but nothing comes out of the printer.

Make sure you are logged into the PaperCut print server client.  (If you right+click the PC-Client icon on the Taskbar (Ctrl+click on a Mac)  and it shows “unauthenticated $500”  then you are not logged in)

The printer release station doesn’t display any of the documents that I sent to the printer.

This usually happens because the last person to use the release station didn’t log out.  Go ahead and log them out, and try sending the print job again, logged in as yourself.

I printed a PDF file and it’s printing VERY slowly.

All PDFs are not created equal. If you’re running Adobe’s Acrobat Reader or Acrobat Professional, choose
File -> Print and select the Advanced button and choose the Print as Image option.

When possible, on a Mac, use Preview.

Updated by Terri-Lynn Hurley 5/8/20