Forwarding Calls

Transfer directly to someone’s voicemail

Hit Transfer, * then the extension & Transfer again.

Forward your phone to voicemail

  1. Press the CFwdALL (Forward All) soft key.
  2. Press the Voicemail Button.
  3. To cancel call forwarding press CFwdALL (Forward All) soft key.

Forward your phone to another extension

  1. Press the CFwdALL (Forward All) soft key.
  2. Enter the extension you want your number forwarded to
  3. To cancel call forwarding press CFwdALL (Forward All) soft key.

Forward your phone to an external number (e.g. cell phone)

Note: as of 3/10/2020 we are only allowing forwarding of campus numbers to cell phone or off-campus lines by special request.  Please consider setting up voicemail to email instead and modifying your college voicemail message to include information about other numbers where you can be reached.  Voicemail to email instructions.
  1. Press the CFwdALL (Forward All) soft key.
  2. Enter the 9 and the phone number you want to forward to (NOTE: by default you cannot forward off campus, you need to request this feature to be enabled by OIT)
  3. Look below your primary number on your phone screen to check the status to confirm forwarding is active.
  4. To cancel call forwarding press CFwdALL (Forward All) soft key.

Using the Phones Portal

You can also set forwarding in the phones portal:  https://phones.williams.edu

  • Log in with your short username and password, click on call forwarding in the left column menu.
  • Check the box for Call Forwarding, and then in the drop down either select Voice mail if you want to forward to voice mail, or select add new number.
  • If you select add new number, you will be required to enter a new number.  Either enter a 4 digit extension or enter 9 and an external number.

 

Updated 4/3/20 by Terri-Lynn Hurley