Cisco Jabber Client - What is it?

Jabber is a “presence” client.  It is software that provides you with:

  • Calling (including video)
  • Visual Voicemail & the ability to play/manage voicemail from your computer
  • Chat
  • Presence (knowing when someone is available to call or chat)
  • Integration with Google calendar (currently pc only)
  • Call History
  • Williams Directory
  • Contacts
  • Screen Sharing

Jabber is available for Windows 10, all versions of Mac iOS that we support and on Apple and Android phones.  Jabber can be a very useful tool for offices that are spread out and for people who aren’t always at their desks (using their cell as their work number).

In order to use Jabber, an account will have to be created for you.  To request an account or if you have any questions, please call the Faculty Staff Support Desk at 413-597-4090 or email [email protected]  We also have an online form that you may use to submit the request at  

Choose Request Type: WHD Telecom/Phones, sub type: Jabber Account Request

In Detail specify all the device types (Windows, MAC, Android and/or iPhone) you want to use jabber with.

Reviewed 4/3/20 by Terri-Lynn Hurley