Phones & Voicemail

Contact the Controller’s Office for cell phone orders/upgrades and billing questions.

Extension Mobility

Extension Mobility allows someone to load their profile on a phone.  Williams will be using extension mobility where people temporarily move to different offices, specifically faculty.  Once fully implemented, when a faculty member is assigned  a new office, they no longer will need to contact OIT to move their extension,… Continue reading »

Using Webex – audio/video online conferencing

OIT hosts the online conferencing software Cisco Webex.  Webex is very similar to Skype but since it is hosted here, it tends to be more reliable and has more functionality than Skype.  Webex has both video and audio capabilities but you do not need to use the video function.  You… Continue reading »

Voicemail: Resetting your pin/password

If you are unsure of your voicemail pin/password, you are able to reset it by logging in with your email password. Go to Login in with your short username and password Click on Messaging Assistant Click on Passwords at the top – Change Pin After choosing a new pin… Continue reading »

Cisco Jabber Client – What is it?

Jabber is a “presence” client.  It is software that provides you with: Calling (including video) Visual Voicemail & the ability to play/manage voicemail from your computer Chat Presence (knowing when someone is available to call or chat) Integration with Google calendar (currently pc only) Call History Williams Directory Contacts Screen… Continue reading »

Voicemail: Voicemail to Email Notification

You have the ability to turn on voicemail to email notification.  With some browsers, you can play the voicemail but with browsers updating on their own it isn’t always reliable.  We have found that just receiving an email notification that a voicemail has been left at your extension is helpful. Continue reading »

Conference Calls

How do I make a conference call? From an active call, press Conference Make a new call. Press Conference again (after the party answers). The conference begins and the phone displays “Conference.” Repeat these steps to add up to four participants. Continue reading »

Voicemail: Setup

To set up voicemail for the first time Go to: Or, you may set up voicemail directly from your phone, please call the Help Desk (413-597-4090) for the default PIN Login using your Williams username and the password that you use for email Click… Continue reading »

Telephone Quick Start Guides

Model 7821 Model 7821 has two buttons on either side of display. Tip: To adjust the phone's "high" or "low" angle pull the silver stand out from the back and flip it over, then re-seat the tabs. Quick Start User Guide Interactive guide/tutorial Model… Continue reading »

Forwarding Calls

Transfer directly to voicemail Hit Transfer, * then the extension & Transfer again. Forward your phone to voicemail Press the CFwdALL (Forward All) soft key. Press the Messages Button. Look below your primary number on your phone screen to check the status to confirm forwarding is active. You may also call… Continue reading »

Conference Phone Policy

Conference phones can be valuable aids for employees who have meetings with large groups of people. However, given the cost of these devices, OIT will only fund the purchase of conference phones when their use meets a certain level of need.  Not all locations need a permanent conference phone, but… Continue reading »

Extended Absence Greeting

In the old system you were able to record an extended absence greeting which did not allow the caller to leave you a message. In the new system, an alternate greeting is used but by default it did allow the caller to leave a message. Due to the number of… Continue reading »

Online Phone Utilities

Cisco Personal Communications Use the Cisco Personal Communications Assistant to reset your PIN and make other changes in your voicemail system. You can easily set an end date to alternate greetings.  Your greeting will automatically set back to your standard greeting when an end… Continue reading »

Voicemail: Message Checking

Voicemail Shortcuts More voicemail commands Checking voicemail from a computer Enabling Voicemail to Email Notification You can receive an email notification when a voicemail is left on your extension.  There are two different types of email you can receive, html & smtp.  Here are… Continue reading »

OIT Headset Policy

Headsets can be valuable aids for employees who use the phone system frequently in their work. However, given the cost of these devices, OIT will only fund the purchase of headsets when they are necessary for the employee to effectively carry out their responsibilities.  Below is the current policy followed… Continue reading »

Student Landlines

All student rooms are equipped with telephone jacks, but they must be activated. Although most students prefer to use cell phones for more convenient communication with friends and family, one can request to have a landline phone to use in one’s room. If you request to have a landline a… Continue reading »