OIT Issued Computers Guide

Requesting A Computer

• New Hires

  Employees requiring a computer may log into the Web HelpDesk ticket system with their Williams credentials and choose the 'request a computer' type. Alternatively you can email itsupport@williams.edu or call the Faculty/Staff Support Desk at 413-597-4090 to specify your computer needs.

  Please note that one should speak with their supervisor first to determine if there are any specific requirements for your particular position such as specialized software, operating system, etc.

• Existing Employees

  OIT replaces issued computers every four years. OIT will reach out to clients to schedule a computer replacement within the year they are due. If you have a question about when you are due or have any issues before you are due please reach out to OIT so we can resolve them.

New Device Helpful Links

Here is a list of OIT help guides that will assist you when setting up your new OIT issued device. As always OIT is glad to meet in person to assist with the device to go over everything with you. Please reach out to our help desk to schedule an in person tech orientation.

• Joining Eduroam (Wi-Fi)
• How to add a printer
• Email Overview and Access
• Data Management at Williams: Storage and Backup
• Cisco Jabber Client for Remote Work
• VPN (Virtual Private Networking)
• Which Login to Use for Various Services