Mobile Device Support

OIT provides support for many electronic devices.  Although we can’t anticipate all the ways in which these devices will be used we do offer a list of standard services that OIT provides for them.

Prior to purchase, please read the Electronic Device Policy as stated by the Dean of Faculty and Provost offices. Note that this does not cover smart phones which are part of the Communication Device Policy.

Purchasing of these devices should go through OIT to assure the best pricing and compatibility.

To start a purchase or for support on the standard services listed below please contact Client Services by phone 413-597-4090 or email to set up an appointment.

Using tablets to project in the classroom will require standardization specified by Instructional Technology.   Contact your ATS liaison if you want help exploring ways to use tablets in instruction.

There is a basic guide on different types of electronic devices at the bottom of this page.

Standard Services

Wi-Fi:  Any device which can use wi-fi can get on our network.  Some will allow for a standard logon to our Wi-Fi as you do with your laptop while others will require a special registration from OIT. Devices that do not easily connect please fill out the network device registration form

Email:  Devices which allow for checking email will work on our network.  Settings for various devices can be found on the email support page.

Web:  Devices which go on the web will work – with the caveat that not all devices have full-featured browsers.  For example, we cannot guarantee that YouTube will work on all of them.  It is entirely up to the manufacturer of the device.

Printing:  At the moment printing does not work from iOS devices (iPads or iPhones).  You would have to email yourself documents or pictures and print them out from a computer.

Programs:  Keep in mind these devices are not replacements for computers – they won’t run Microsoft Office, unless you buy a device that runs Windows.   Different devices have different means of purchasing and downloading applications (iPads, Androids, Blackberries and Windows devices are all different).  We will provide support for a known list of tested applications.  When a device is replaced or upgraded OIT will provide information on how to transfer applications and files, however we cannot guarantee this will work under all circumstances.  Some purchased applications may work fine on an old device, but will not work on a new device with a new operating system.

Files:  Many do not have any local storage.  Your data may have to be in the cloud, in email or on a web site for example.

Projection:  Some will have the ability to connect to a projector.

Other Policies:

Devices should come back to OIT when they are upgraded or the user leaves the college.  OIT will find uses for them either here on campus or as donations to schools and non-profits.

These electronic devices are subject to the same legal requirements regarding personal information as laptops and smartphones.  PII such as SSNs, Credit Card number or account numbers may not be stored on them.  Please read the Data Classification Policy and Usage Guidelines.

Devices which check email often allow you to save your password.  If you choose to do so you must set up a screen lock which requires a password to bypass.