Okta FAQ

• What has changing?

  Williams is now using Okta to manage your Williams identity and credentials. Initially, Okta will be used to manage password changes and assist with a forgotten password. Over the coming months we will continue to add applications to your Okta dashboard. The dashboard will give you easy access to Williams Apps, cloud services and websites that use your Williams credentials, becoming a one stop shop for access to the tools you need to do your job.

• What is an Identity and Access Management (IAM) System?

  An IAM system allows us to create new users and provision access to systems or applications. It ensures we know who you are and provides you access to the right tools necessary to do your job when you need them. Modern cloud-based IAM systems allow us to be more agile and efficient in how we manage identities and access to systems.

  Benefits include:

  • Access to applications using one set of credentials through single sign-on
  • Additional security for critical apps using multi factor authentication (MFA)
    

• How will this impact me?

  Okta will provide improved self service functionality around password management and streamlined access to your applications. Once fully implemented, you can continue to access your applications directly or through your Okta dashboard. Both access methods will use Okta’s single sign on and multi factor authentication.

• What do I do if I am changing my smart phone / authentication device?

  If you are changing the device that you use Okta verify on, and are able to sill use the old device, you can self service that change. With both the new and old devices in hand start by logging into the Okta dashboard. Then use the drop down menu by clicking you name in the upper right to go to setting. In setting > Security Methods you should see the option to  "Set Up Another" next to Okta Verify. Click that and set up Okta verify on your new phone.

  If you no longer have the old device or it is not working. Please contact OIT x4090 or [email protected]

• What if I don’t have a smartphone?

  If you do not have a smartphone or the ability to add apps to a smart phone you have please contact Client Services at OIT (x4090 or [email protected]).

• Does logging out of Okta sign me out of my Williams applications?

  No, you must sign out of individual applications separately. Logging out of Okta itself does not log you out of your applications even if you used Okta to authenticate to them.

  For example: When you use Okta to authenticate and sign into Google email you will still be signed into Google email on that device if you sign out of the Okta dashboard.

• How do I access Okta if my MFA device has no internet

  Okta Verify can generate codes even if your device is not connected to Wi-Fi or has no cell signal.

  If your login automatically does push notifications first enter your password but click "Verify with something else" instead of  the big purple "Verify".

  

  When you log in choose "Enter a code"

  

  Open the Okta Verify app on your phone.  It will either show you the code to enter, or it will be hidden.  If hidden click the eye icon to display it.

  

  

• Which Okta apps should I download from the App/Play store?

  The app you will need to download to log into Okta is titled 'Okta Verify'. You may see other Okta apps when you search the App/Play store you can ignore these as Williams does not use them.

• Saving Time with Okta Dashboard

  Are you frequently needing to reauthenticate Okta?
  Use https://sso.williams.edu to save you time.

  Check out this video for a tip on how to save time with Okta Dashboard.

For the Okta onboarding and help guide see: https://oit.williams.edu/help-guides/accounts/williamsokta/