Announcements

New look for Google sign-in screens and a security reminder.

As of June 14th you may notice that when you sign in to your Williams College G Suite account the screen looks slightly different.  Some of the changes will include tweaks to the Google logo, an outline around the text field, and center alignment of all items on the screen. Google has provided a blog

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ELC Summer hours begin Wednesday June 13th

ELC will begin summer hours starting Wednesday the 13th. Summer hours are: 9:30am to 12:00

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Be Green Not Blue – OIT recycling program starts May 30

OIT will be accepting old computer equipment at the Facilities barn on Wednesday, Thursday and Friday May 30, 31 and June 1. Hours are from 12:30 to 2:30. This is your chance to discard your computer in a safe and responsible way to avoid data loss and ensure the equipment is recycled or reused. Please

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Requesting Technology Support- New Method Added!

Starting the week of May 14 email sent to desktop@williams.edu  will automatically be entered in our ticketing system (WebHelpDesk). You will receive an auto-reply with the ticket number and further information which helps us and you better track open questions and requests.  The auto-reply will come from Williams OIT Web Help Desk. You can reply

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New Gmail Interface Available

The option to try the new Gmail web interface has been enabled for our domain. While logged into your Williams Gmail via a web browser, an option to “Try the new Williams College Mail” will appear under the ‘Gear’ menu in the upper-right. The new Gmail has a cleaner, more modern look and has added

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Steps to take for social media security

As the Cambridge Analytica scandal showed, bad actors, data aggregators, state sponsored hackers and groups looking for a political advantage are using social media to gather information about YOU.  There are a few simple things you can do to limit your exposure. These recommendations are for Facebook but similar settings are available for other social

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System Extension Blocked – warning

After upgrading your macOS computer to High Sierra 10.13.4 or higher (starting in April 2018), you may see a message about a System Extension Blocked.  At Williams we have seen this warning appear for these programs: Sophos Anti-Virus Cisco VPN VirtualBox     If you see the Open Security Preferences button, click that, then click

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32-bit “apps” not optimized for Mac – warning

After upgrading your macOS computer to High Sierra 10.13.4 or higher (starting in April 2018), you may see this message the first time you launch certain programs. Click OK  – this will allow the program to run and you should not see the warning again. Why is this showing up?  This is a warning from

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Be Alert to Tech Support Fraud

Support fraud involves criminals contacting you to fix ostensible technology problems. Their methods include phone calls, web pop-ups and sending emails. Although this type of fraud been around for many years the level of sophistication of the attacks has grown. Recently we’ve received reports of scammers pretending to be Microsoft technicians. Several in our community

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Network updates during Spring break

OIT will be upgrading various network services during spring break.  Because most of these services were designed with redundancy,  disruption should be minimal. However on March 27th, starting at 5:30am, OIT will be applying required updates to the 7 distribution switches of the campus network. This will cause a 10-15 minute network downtime for each zone

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Dangerous “billing”, “invoice”, “receipt” emails

This morning a dangerous email started showing up on campus with a subject line of “billing”, “invoice” or “receipt”.  The email has a .zip file attachment with a virus-downloader inside. IF YOU RECEIVED ONE OF THESE EMAILS PLEASE DELETE IT. We believe this to be a “ransomware” virus which encrypts data and files on a computer

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OIT EPH Notice – 911 Location Verification Request (Google Form)

Many have received an email: Subject: OIT EPH Notice – 911 Location Verification Request, which includes a Google Form asking for verification of office phone extension and location. This is a legitimate email, it is not a phishing attempt.

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Be on alert for tax scam emails and phone calls

During tax season you are likely to receive fake scam emails which appear to be from the IRS or Williams regarding returns, e-files, W-2s and 1099s. Keep in mind the IRS doesn’t initiate contact with taxpayers by email, text messages or social media channels to request personal or financial information. You may also get scam

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Another phishing attempt: “Employee Service 2018”

Similar to what many people received yesterday, a scam email, this time with the subject “Employee Service 2018”. There is a link which takes you to a site which looks very similar to our PeopleSoft login. If you visited the site and entered your PeopleSoft account information your password will need to be changed IMMEDIATELY.

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Scam Email “Employee Verification 2018”

Many people have received a scam email with the subject “Employee Verification 2018”. There is a link which takes you to a site which copies our PeopleSoft login.  If you visited the site and entered your PeopleSoft account information your password will need to be changed immediately.  Please contact desktop@williams.edu for assistance. If you visited

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Software updates to patch Meltdown and Spectre

You may have seen news articles this week about two significant new flaws found in computers, smartphones, tablets and other devices, called Spectre and Meltdown. These flaws impact the computer processors (CPUs) that are in the heart of all the computerized equipment you own and use every day. These flaws could allow hackers to steal

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Off-campus access to financial system via VPN

To protect the college’s financial information, from now on any authorized user who wants to access finance.williams.edu from off campus will be required to use VPN. You will not be able to get into the system without it. While this may cause a slight inconvenience, it is the same, secure process that has already been employed

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End of Semester News

We’re here for you as we close out the semester As we near the end of the fall semester, OIT would like to showcase some services and support we think are useful, particularly for students during this time of the year. OIT HELP DESK AND CET Contact the CET Support Desk at 413 597 3088

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Holiday Traveling with Personal Internet-Enabled Devices

Know the risks Your smart phone, tablet, or other device is a full-fledged computer. It is susceptible to risks inherent in online transactions. When shopping, banking, or sharing personal information online, take the same precautions with your smart phone or other device that you do with your personal computer — and then some. The mobile

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Critical Exploit in Mac OS High Sierra

Last night a vulnerability in Mac OS High Sierra was publicized. To summarize, it allows someone to gain admin access to your mac by using the root account and a blank (!) password.  This flaw affects all versions of Mac OS High Sierra (OS 10.13.x). It does not affect PCs, or Macs running older versions

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Be Aware of Holiday Scams and Campaigns

US-CERT (United States Computer Emergency Readiness Team) reminds users to remain vigilant when browsing or shopping online this holiday season. Emails and ecards from unknown senders may contain malicious links. Fake advertisements or shipping notifications may deliver attachments infected with malware. Spoofed email messages and phony posts on social networking sites may request support for

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Use Caution With Email Attachments

Many familiar attachment types can be used to deliver viruses –  including PDFs, Word documents, zip files and PowerPoints. Recent examples have come in as invoices or bills, but they can also appear to be normal documents from people you know. The US Computer Emergency Readiness Team (US-CERT) has many good recommendations for keeping yourself and

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Toner Recycling Program Change

Our print management company, CBS, has partnered with a new toner recycling program. In order to further reduce waste, empty toner cartridges will be shipping in boxes of six rather than one at a time. Cartridge drop off locations:  We have placed seven boxes in different areas on campus in which you can drop off

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New look and feel coming to Google Calendar on the Web!

Starting Tuesday November 14, 2017, a fresh look and new features will be available for Google Calendar on the web to help you manage your time more efficiently and get more done. The update also incorporates a modern color palette, sleek design, and a responsive layout that auto-adjusts to your screen size.   A button

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Important! Windows and Mac OS updates- verify NOW

Along with the WannaCry cryptolocker vulnerability from May the recent cracking of the WPA2 wi-fi security protocol is a reminder that Operating System updates are one of the main protections against such threats. Please take the time RIGHT NOW to verify your Mac or PC computer is up to date. Simple instructions on running or

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