Articles by Seth Rogers

End of Semester News

We’re here for you as we close out the semester As we near the end of the fall semester, OIT would like to showcase some services and support we think are useful, particularly for students during this time of the year. OIT HELP DESK AND CET Contact the CET Support Desk at 413 597 3088

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Holiday Traveling with Personal Internet-Enabled Devices

Know the risks Your smart phone, tablet, or other device is a full-fledged computer. It is susceptible to risks inherent in online transactions. When shopping, banking, or sharing personal information online, take the same precautions with your smart phone or other device that you do with your personal computer — and then some. The mobile

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Critical Exploit in Mac OS High Sierra

Last night a vulnerability in Mac OS High Sierra was publicized. To summarize, it allows someone to gain admin access to your mac by using the root account and a blank (!) password.  This flaw affects all versions of Mac OS High Sierra (OS 10.13.x). It does not affect PCs, or Macs running older versions

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Be Aware of Holiday Scams and Campaigns

US-CERT (United States Computer Emergency Readiness Team) reminds users to remain vigilant when browsing or shopping online this holiday season. Emails and ecards from unknown senders may contain malicious links. Fake advertisements or shipping notifications may deliver attachments infected with malware. Spoofed email messages and phony posts on social networking sites may request support for

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Use Caution With Email Attachments

Many familiar attachment types can be used to deliver viruses –  including PDFs, Word documents, zip files and PowerPoints. Recent examples have come in as invoices or bills, but they can also appear to be normal documents from people you know. The US Computer Emergency Readiness Team (US-CERT) has many good recommendations for keeping yourself and

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OS updates

Vulnerabilities in Windows and Mac OS are discovered all the time.  Microsoft and Apple release critical updates (patches) to remove these vulnerabilities.  It is important for you to allow these updates to install, and also to check occasionally to be sure you are receiving them correctly. Please verify your Windows computer is up to date:

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Google Team Drive now available

Great new Google feature – Team Drives Team Drives are shared spaces where groups can easily store, search, and access their files from anywhere. Unlike files in My Drive, files in Team Drive belong to the team instead of an individual. Even if members leave Williams, the files stay in place so your team can

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July 2017 Security: What to do when you’ve been hacked

Face it: Hackers Gonna Hack. Compromised accounts happen. Quick identification and response can reduce the harm done to your accounts and your personal information. Educause has come up with some remediation steps for you to follow. First, how can you tell if you’ve been hacked or scammed in the first place? Clever hackers don’t make it obvious (they

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June 2017: Basic Steps to Online Safety and Security

The National Cyber Security Alliance has recommendations to help protect yourself online. Among the most important, set up 2-factor authentication on your accounts (available for Williams Google) and use a good passcode or bio lock on your smartphones and tablets. Read the full message for more tips. https://web.williams.edu/messages/show.php?id=43029  

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WannaCry malware (ransomware) warning

You have likely heard about a new form of cyberattack which utilizes a threat called ransomware.  The WannaCry/WanaCrypto 2.0 worm is exploiting Windows 7 computers which have not installed a Microsoft patch that was released in March.   When the virus acts on a computer it encrypts (scrambles) files on the harddrive and asks for

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Fix for Google Doc scam

Good news.  Google has been cleaning up compromised accounts by revoking the privileges of the fake doc that was sent around earlier today. So if you fell for the Google doc scam (meaning you tried to open the doc and then clicked ALLOW) then you are likely ok now.  To be sure, go to https://myaccount.google.com/permissions You

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April EDUCAUSE security post: Protect your identity!

According to the US Department of Justice, more than 17 million Americans were victims of identity theft in 2014. EDUCAUSE research shows 21% of college students have had an online account hacked, and 14% have had a computer, tablet, or smartphone stolen. The following tips can help you prevent identity theft. Read your credit card,

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Improvements coming soon to your Google login page!

Starting April 10th, 2017, Google will slowly roll out a new login page, making the sign-in consistent across computers, phones and tablets. The rollout will start with a small set of users on April 10 and ramp up slowly over the course of several weeks. See Google’s blog regarding these changes here: https://gsuiteupdates.googleblog.com/2017/04/update-refreshing-google-accounts-login.html

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Easily look at or restore earlier versions of Google Docs

Google Docs, Sheets, and Slides keep all your drafts in one file, and you can easily look at or restore earlier versions with the revision history. In the past, you might’ve kept multiple drafts of your files in case you needed to refer or switch to earlier versions. Google Docs, Sheets, and Slides keep all

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Security Post: Technology tips when travelling

Spring break is a common time to travel. Bringing your smartphone or laptop carries some risks. These devices store a lot of information – email, contacts, photos, videos and other personal and financial data – about ourselves and our friends and family. Following are some tips to reduce your risk. There are several good resources

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Get quick and easy access to quality Google Apps training in Chrome

Get quick & easy access to quality Google Apps training in Chrome Google has released a Chrome Extension that gives you easy access to quick, quality training from within the Chrome Browser. Adding this extension allows you to watch brief, focused training videos while you are using Google Apps without having to open a new

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February Security Post: Refuse the phishing bait

Data breaches and identity theft rarely involve hackers rappelling from a ceiling’s skylight, deftly avoiding laser detection systems to infiltrate computers and servers; often they simply fool a community member with a generic mass produced phishing email.   Phishing isn’t relegated to just e-mail! Cybercriminals will also launch phishing attacks through phone calls, text messages,

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Glow course management system down

Due to problems with Amazon’s Web Services the College Glow site is currently down. From Instructure’s status page: http://status.instructure.com/ Update – Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Instructure along with many other companies. We are working with Amazon to diagnose the problem and waiting

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Google Calendar features help identify when others are available

Google Calendar features help identify when others are available Google Calendar has two powerful features to help you identify when your colleagues are available when scheduling a meeting with them. More info here: http://gappstips.com/google-calendar/find-time-google-calendar/ These features require that you have access to your attendees calendars, typically these will be your work colleagues (within your Google

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January Security Post: Keep What’s Private, Private

You exist in digital form all over the Internet. Guard your privacy, not just to avoid embarrassment but also to protect your reputation and finances. Following are specific steps you can take to protect your online information, identity, and privacy. Turn on 2-step verification: https://oit.williams.edu/help-docs/2-factor-authentication/ A second authentication protects your accounts even if someone gets

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Add appointment slots to your Williams Google Calendar

Add appointment slots to your Williams Google Calendar Let people know when you’re available without having to ask you-just turn blocks of time on your calendar into appointment slots. More Info: https://gsuite.google.com/learning-center/tips/#/show-tip/set-up-appointment-slots. Let people know when you’re available without having to ask you-just turn blocks of time on your calendar into appointment slots. Your coworkers

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[Resolved] Service Disruption for Google Drive

Starting at about 11:40am on 1/17 we started seeing problems in accessing Google Drive. From Google: We’re investigating reports of an issue with Google Drive. We will provide more information shortly. Users may be receiving errors when accessing Drive. Classroom users may also be receiving errors when submitting or viewing assignments. Google Keep users may

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Allow file upload in your Google Forms submissions!

Allow file upload in your Google Forms submissions! You can now include a file upload button in your Google Form, so that your respondents can easily add documents to their form submission. More info can be found here:  https://sites.google.com/site/scriptsexamples/home/announcements/google-forms-file-upload-feature Whether you are a teacher who wants to collect students’ homework assignments, a recruiter who needs

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December security post: Managing your online reputation

Social media sites help you stay connected both personally and professionally, but the information you share can provide fodder for phishing attacks, identity theft, or allow people to make negative assumptions about you. Please check a sites privacy and security settings to manage your online public presence.   The most popular social networking sites are

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You can put a time limit on shared items in Google Drive!

You can put a time limit on shared items in Google Drive! Did you know that you can set a time limit on folders and files that you share via Google Drive? More information can be found here: http://gappstips.com/google-drive/set-timeout-shares-drive-files-folders/ When you share any file or folder in Google Drive with another user, the shared links

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