Load Balancer System Maintenance (Netscaler) Date: Saturday, March 16th, 2024 Time: 8:00 AM to 10:00 AM Impact: Brief service disruption (up to 15 minutes) Description: OIT will be performing necessary maintenance on our load balancers, impacting various college services. You may experience brief intermittent availability during this maintenance window. Affected Services:… Continue reading »
OIT will be hard at work over the Winter Shutdown performing maintenance and upgrades to prepare for the new year. We have scheduled this to impact the fewest people. Wednesday, December 27th From 3:00 PM to approximately 09:00 PM we will upgrade edge switches in half… Continue reading »
The college is modernizing the Jesup data center, which was originally designed over 20 years ago. Given the aging power and cooling infrastructure, our team has been working since the fall to enhance the data center’s efficiency and bring it up to modern standards. Performing the upgrades to… Continue reading »
OIT will be hard at work over the Winter Shutdown performing maintenance and upgrades to prepare for the new year. We have scheduled this to impact the fewest people. Wednesday, December 22nd From 6:00 PM to approximately 10:00 PM we will upgrade edge switches in half… Continue reading »
In order for first responders to quickly find you if you call 911, OIT will be performing an audit to verify the location of all phones in all buildings on campus between 7/16/2021 and 8/30/2021 The process will be: if your door is open ask you if they can inventory… Continue reading »
Purpose Virtual Private Network (VPN) service at Williams College is managed and provided by Williams Office for Information Technology (OIT) for members of the college community, service providers, and registered guests who require remote and secure access to Williams computing services when at home or traveling. In… Continue reading »
If your jabber client is not working please, exit completely out of Jabber and log back in. This is all that should need to be done to get it working again. You have to exit jabber by closing the app not just the window. Below are some instructions by the… Continue reading »
NOTE: Jabber users will have some issues this morning due to a problem with one of the upgrades last night. The upgrade failed, and the server had to created new, some of our custom configuration are not applied yet. This will include possibly the following: Contacts and Contact Groups… Continue reading »
Urgent data center repairs will occur on January 25th, 2020 (Saturday) and 26th, 2020 (Sunday), Jesup Hall will be closed both days. On Saturday the 25th, campus WiFi and Internet access will be working, but the data center must be shut down to do this work. No core administrative systems… Continue reading »
Most Windows computers at Williams utilize a network backup solution called LiveNavigator. Occasionally we need to push an update to the software. Starting Friday (4/19/2019) you may see an upgrade option, please allow the updates to continue by following the prompts. If you have questions please contact the Faculty Staff… Continue reading »
OIT will be upgrading various network services during summer. Because most of these services were designed with redundancy, disruption should be minimal. However on July 25th, starting at 5:30am, OIT will be applying required updates to the 7 distribution switches of the campus network. This will cause a 10-15 minute network… Continue reading »
During the summer months, OIT does critical work to make sure everything is working well for our community. Much of this work involves updating our infrastructure components (network, servers, storage). In addition we perform various tests to validate our infrastructure operates as expected. All our redundant systems are tested also… Continue reading »
Saturday, July 28th is OIT’s annual summer maintenance day. Between 5:45 am and 9:45am there will be several network outages that will make most OIT services (from the Jesup Data Center) sporadically unavailable. During these 4 hours it is best to plan that NO OIT services will be available. … Continue reading »
Extension Mobility allows someone to load their extension on a phone. Williams will be using extension mobility where people temporarily move to different offices, specifically faculty. Once fully implemented, when a faculty member is assigned a new office, they no longer will need to contact OIT to move their extension,… Continue reading »
OIT will be upgrading various network services during spring break. Because most of these services were designed with redundancy, disruption should be minimal. However on March 27th, starting at 5:30am, OIT will be applying required updates to the 7 distribution switches of the campus network. This will cause a 10-15 minute… Continue reading »
Anyone with a College phone extension who believes they are receiving harassing phone calls should report this to Campus Safety Services. Campus Safety Services may advise contacting the Williamstown police department as phone harassment violates state laws. Campus Safety Services will evaluate (possibly with the assistance… Continue reading »
Saturday, July 29th is OIT’s annual summer maintenance day. Between 5:30am and 9:30am there will be several network outages that will make most OIT services (from the Jesup Data Center) sporadically unavailable. During these 4 hours it is best to plan that NO OIT services will be available. Google… Continue reading »
OIT will be upgrading the phone system the week of 5/22 with some preparation work performed on 5/18 and 5/19 During the upgrade all services will remain available, with some minor exceptions. Prior to the upgrade we are required to bring all 1500 VoIP phones up to the most current… Continue reading »
OIT will be hard at work over the Winter Shutdown performing maintenance and upgrades to prepare for the new year. We have scheduled this to impact the fewest people. Thursday, December 22nd starting at 5:15 PM we will upgrade the distribution switch for WCMA and… Continue reading »
Transfer directly to someone’s voicemail Hit Transfer, * then the extension & Transfer again. Forward your phone to voicemail Press the CFwdALL (Forward All) soft key. Press the Voicemail Button. To cancel call forwarding press CFwdALL (Forward All) soft key. Forward your phone to another extension Press the CFwdALL (Forward All)… Continue reading »
OIT will no longer keep every single data jack on campus active. This policy has already been in effect in all student housing and has had no impact on our students. We anticipate the same result for faculty and staff. Why are we doing this? Currently we maintain over 800… Continue reading »
Conference phones can be valuable aids for employees who have meetings with large groups of people. However, given the cost of these devices, OIT will only fund the purchase of conference phones when their use meets a certain level of need. Not all locations need a permanent conference phone, but… Continue reading »
Alternate greetings are the new extended absence greeting. When your alternate greeting is set, callers will hear your message but not able to leave one for you. The benefit to the alternate greeting is that you can set the expiration date by logging into vmail.williams.edu and setting the end date. Continue reading »
Cisco Personal Communications Assistantvmail.williams.edu Use the Cisco Personal Communications Assistant to reset your PIN and make other changes in your voicemail system. You can easily set an end date to alternate greetings. Your greeting will automatically set back to your… Continue reading »
Voicemail Shortcuts More voicemail commands Checking voicemail from a computer Enabling Voicemail to Email Notification You can receive an email notification when a voicemail is left on your extension. There are two different types of email you can receive, html & smtp. Continue reading »
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