Load Balancer System Maintenance (Netscaler)

Date: Saturday, March 16th, 2024

Time: 8:00 AM to 10:00 AM

Impact: Brief service disruption (up to 15 minutes)

Description: OIT will be performing necessary maintenance on our load balancers, impacting various college services. You may experience brief intermittent availability during this maintenance window.

Affected Services:

• Web Systems (WordPress and most other web services that are hosted on campus)
  • www.williams.edu
  • ticket.williams.edu
  • vdi.williams.edu
  • vdi-secure.williams.edu
  • idp.williams.edu
  • sites.williams.edu Wordpres websites
  • adfs-loadbalancer.williams.edu (for bswift access)
  • adv.williams.edu (Advance web)
  • docs.williams.edu (DocFinity)
  • ephcard-css.williams.edu
  • ephcard.williams.edu
  • ephr.williams.edu
  • finance.williams.edu
  • sarah.williams.edu
  • staff-careers.williams.edu
  • phones.williams.edu
  • vmail.williams.edu
• Authentication Services for the following services/systems
  • Wireless Authentication (including eduroam remotely)
  • Peoplesoft Systems (ephr, finance, sarah)
  • Advancement Systems (adv)
  • Docfinity
  • GLOW
  • Bswift
  • VDI
  • Papercut
  • Shibboleth (library resources)
  • Ticket (both OIT and OCR)
  • Phones and voicemail portals

Wireless Network Upgrade (Aruba Clearpass)

Date: Wednesday, March 20th, 2024

Time: 7:00 AM onwards

Impact: Temporary disruption to W-Devices network & WiFi guest registration only. Other wireless services will be unaffected.

Description: OIT will be performing a major upgrade on some of our wireless infrastructure servers.

This upgrade will require the temporary de-broadcast of the Williams-College wireless network. This network is what provides 24 hour guest access as well as new device registration for IoT related technology.  We anticipate about a 2 hour window from 7AM-9AM for this particular network to be unavailable while we perform work. The total maintenance window is from 6AM- 10Am.  Eduroam and W-devices should continue to operate as expected.

We don’t anticipate any changes with other wireless networks such as eduroam during this planned maintenance. If for some reason your device doesn’t connect to eduroam please try forgetting your eduroam network https://oit.williams.edu/announcements/how-to-forget-a-wireless-network/ or use the official eduroam tool from https://cat.eduroam.org/  (Android phone owners simply use the “geteduroam” app from the Play Store).   Please contact us at [email protected] or x4090 if you would like assistance or come visit us at the faculty / staff support desk in Jesup hall.”

Other maintenance activities will be done in addition to those listed above, which will cause NO disruptions to the general community.  Any that may cause any disruptions specific to certain departments have been or will be coordinated directly with those departments.