Williams College seeks a Documentation and Training Specialist to join our team for an exciting opportunity to play a critical role in leading the college through a multi-year effort to replace our core Human Resources, Finance and Student systems through the implementation of Workday HCM, Financials and Student products. This is a four-year, full-time, term position. The goal of this project is to better support the people and processes essential to the academic and administrative functions of the College through improved process design, user interface, access to data and information security. This project is much more than a technology upgrade, it’s an opportunity to be part of an enthusiastic, collaborative and dedicated team working to reimagine the way we operate. To learn more about the project visit the Collaboratively Optimizing Williams project website then apply here.
Williams is deeply committed to diversity, equity, inclusion, and accessibility. The successful candidate will work effectively and respectfully with faculty, staff, students, and vendors from a variety of diverse backgrounds in a collaborative setting.
This full-time role is eligible to work remotely up to two days per week from locations in MA, CT, NY, or VT – after the initial training period & subject to review and revision as policy evolves.
Responsibilities
Reporting to the Director of Project and Change Management, you will work closely with the project team and influential subject matter experts across the college to develop a comprehensive and sustainable Workday training strategy across all products (HCM, Financials and Student). The training program will support the initial launch of Workday and then transition to an ongoing training program supporting new and existing users in their roles.
Specific responsibilities will include (but are not limited to):
- Establish and maintain a documentation style guide, standards, and templates for use across functional areas
- Develop instructional material, coordinate, write, and edit content for Workday training materials and contextual help text
- Lead production of engaging video tutorials/demonstrations for business processes
- Work closely with both IT and the business owners to understand system and training needs for adopted Workday functionality
- Identify where training gaps exist and create/update materials and documentation to address the needs
- Participate in project planning activities, assessing necessary resources and estimating timelines for documentation development and production
- Collaborate with departments and subject matter experts on the development and documentation of policies related to Workday business processes
- Gather feedback to assess the effectiveness and continually improve existing documentation
Qualifications
- A minimum of 4 years relevant experience, or equivalent education plus experience. A Bachelor’s Degree may substitute for up to 2 years experience
- Good communication and interpersonal skills capable of maintaining collaborative relationships
- Strong organizational and time management skills with the ability to meet deadlines
- Proficiency with Microsoft Office (ie: Word, Excel, PowerPoint, etc) and G-Suite products
- Excellent analytical and problem solving abilities
- Attention to details even under pressure
- Proficiency with content management tools (ie: WordPress) and video recording/editing software (ie: Camtasia)
Application review will begin on March 7, 2023, and will continue until the position is filled. Pay range is from $70,000 to $80,000, commensurate with experience. Job band 2-E. Please visit https://staff-careers.williams.edu/ to apply – all applications will be reviewed by the search committee.
Conditions of Employment
Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. COVID-19 vaccination with booster or approved exemption and compliance with COVID-19 related policies are required as a condition of employment at Williams.
Equal Employment Opportunity
Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at [email protected].
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