Job Opportunity: Client Services Specialist

Do you like helping people, solving problems, and keeping up with the rapid pace of technology? If so, Williams College seeks a Client Services Specialist to join our team! Be part of a dynamic group of problem solvers, assisting clients with their daily technology needs. You will learn new skills and help develop best practices along the way.  Please apply here.

The position is full-time on our beautiful Williamstown campus. Students, faculty and staff work and learn here in a vibrant residential environment, making an ideal and rewarding place to support the mission of Williams College.

Williams is deeply committed to diversity, equity, inclusion, and accessibility. The successful candidate will work effectively and respectfully with the college community and vendors from a variety of diverse backgrounds in a collaborative setting.

This position requires fully in-person work. Remote work arrangements will not be available at this time.


The Client Services Specialist supports members of the Williams community with their use of technology in academic and professional work. The Client Services team runs help desks to provide personal productivity assistance to the students, faculty, and staff of Williams College. We cover all aspects of information technology from software to hardware, collaborating with other departments and providing instruction and guidance.

  • Provide exceptional customer service and route or triage problems appropriately
  • Provide timely support in person, email, phone or with remote control software
  • Communicate effectively with faculty, staff, students and other members of the community
  • Create a culture of high quality service
  • Utilize software and tools to track help desk calls and end user hardware
  • Analyze and interpret new information to identify problems
  • Develop and document solutions for new problems
  • Collaborate with IT colleagues to fix issues
  • Contribute to systems and network planning, implementation and troubleshooting
  • Develop standards for maintenance and upgrade tasks as required for computer support
  • Reporting to the Director of Client Services you work closely with Client Services team members and colleagues in the IT department.  Provide guidance and instruction, interacting with all departments at Williams.


  • Customer service and support experience
  • Up to date technical knowledge and troubleshooting experience
  • Good communication and interpersonal skills capable of maintaining collaborative relationships
  • Ability to learn new skills and technologies
  • Excellent analytical and problem solving abilities
  • Associates degree or equivalent and at least 2 years relevant experience

Application review will begin on May 16, 2023, and will continue until the position is filled. Pay range is from $60,000 to $70,000, commensurate with experience. Job band 3-A. Please visit to apply – all applications will be reviewed by the search committee.

Conditions of Employment

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. COVID-19 vaccination with booster or approved exemption and compliance with COVID-19 related policies are required as a condition of employment at Williams.

Equal Employment Opportunity

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at [email protected].