Client Services

Faculty & Staff Support Desk

413-597-4090 (x-4090 on campus)

At present, Client Services is working from home and x-4090 is set to go directly to voicemail. Leaving a voicemail will automatically generate a support ticket, so please remember to leave a callback number along with your name.

If you need to reach us quickly (especially before 8:30 during the summer) email [email protected]

Who we are: The Faculty/Staff Support Desk is run by the Client Services Department of OIT, and is the primary contact for technology questions and provides advanced troubleshooting support via phone, email, remote control software and on-site visits. There are usually three people assigned to answering the phone, but even then all lines are sometimes in use. If you do not reach anyone immediately, you may leave a voicemail message or:

For after-hours and weekend help:

  • Email [email protected] : we have scheduled checks of this address on the weekends
  • Call the Student Support Desk : 413-597-3088