Office for Information Technology


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Help Guides & DIY

Check our help guides for frequently asked questions, how-to documents & tutorials. You can also access these guides from the right-hand sidebar.

Request Help

Forms: General help request | Lab help request

Phone Support

Student help desk: 413-597-3088
Hours, academic year: 10 am – Midnight, Mon -Thurs
10 am – 8 pm, Fri
12 pm – 6 pm, Sat
12 pm – Midnight, Sun
Employee help desk: 413-597-4090
Hours, academic year:

Hours, summer:

8:00 am – 5:00 pm, Mon – Fri

8:30 am – 5:00 pm, Mon – Fri

Classroom tech support: 413-597-2112

Visit Us

Drop by the student help desk just inside the front door.

OIT is located in Jesup Hall (science quad)

Drop by the faculty/staff help desk in Jesup 210.

Instructional Support  |  Department liaisons  |  Media services