Wireless FAQ

Coverage Issues

Other Issues

Troubleshooting

You said there was coverage in this area, but I found a dead zone. What gives?

While we have tried hard to ensure that the wireless signal reaches all spots in each building, we may have missed certain places or it may be unfeasible to extend wireless to that location. If you find a dead zone, please contact Todd.Gould@williams.edu and include in the email the building and the closest room number to the dead zone. We will do our best to fill in the gaps.

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What’s the schedule for wireless deployments?

Wireless deployment is now complete. We have done our best to place Access Points such that each building is fully covered but we expect to find gaps. If you notice a dead zone, please contact Todd.Gould@williams.edu and include in the email the building and the closest room number to the dead zone. We will do our best to fill in the gaps.

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How do I use wireless on <insert random OS here>?

Unfortunately, we do not have the resources to help you set up wireless on operating systems other than Windows and Mac OS. You may try contacting support, but there is no guarentee we can help.

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How do I use wireless on my handheld?

While we cannot help you set up wireless on your handheld, there is nothing stopping you from doing so. Follow the directions that came with your handheld or handheld wireless card to associate to a Williams access point. You will need to determin whether of not your handheld can support 802.1x authentication. It must be able to support WPA2 AES enterprise encryption keys, along with PEAP and MSCHAP v2.

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I want my own access point in my dorm room.

We do not allow user owned Access Points on campus. They can interfere with the college provided network and can inadvertently allow unauthorized access. We are committed to providing good wireless access everywhere on campus. If you feel that you are not getting a good signal in your dorm room, please let us know and we will check it out and make adjustments if necessary.

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I want to use one of the “insecure” applications to connect to a non-Williams server. Can I?

Yes. The restriction that you use secure applications only applies when you connect to Williams servers.

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Why can’t I connect to my own <insert server type here> over wireless?

The restriction that you use secure applications applies to any machine registered on the Williams network – including any personal machines you may have. You will need to set up a secure server on your personal machine if you want to connect to it over wireless.

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Why can’t I connect to my personal machine by its computer name over wireless?

Computer name resolution will not work over wireless. Please connect via IP address instead.

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Why can’t I login to the Purple Air?

You will not be able to login to the Purple Air if one of the following is true:

  • Your unix (email) or netware password is disabled or expired.
  • You entered an incorrect username and password.
  • You do not have a unix (email) or netware account.
  • Your wireless signal is too weak.

Purple Air currently authenticates you against our Novell Netware servers. Make sure your wireless signal is good before attempting to login.

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Why can’t I use <insert application name here> over wireless?

If you’re having problems using an application over wireless, please visit the applications page to see if your program is listed. In general, we deny any protocol or program that sends passwords with clear text (unencrypted). This will change once Purple Air is the only wireless network available.

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My wireless was just working, but now it stopped. Why?

There are several things that can cause this, and they include:

  • Moving out of range of a Williams access point.
  • Shutting down or restarting your computer.
  • Putting your computer to sleep.
  • Leaving your wireless connection idle for more than an hour.
    All of the items listed above can cause your connection to the wireless gateway to drop. If this happens, you will need to make sure you are associated to an access point with an SSID of Purple Air and then performing a “repair” on your wireless adapter.

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