Top Glow FAQs - Read Me First


Q: How do I make my course available to my students?

Course status button

The home page of your course will indicate that it is unpublished and have a button for publishing to make the course available for students.

The highest level of content availability to students in Glow is at the course level. Courses can be published. A published course is available to students. The course status is indicated by the color of our course in your course listing. If the course is in a light grey color, the course is unpublished. Also, upon entering the course, there will be a course status button in the upper right hand corner of the page with a publish button.





The file repository indicates that files are locked (unavailable to students) when the icon for the file has a padlock on it. There is a lock icon in the settings that can toggle the lock status of the file.

Similarly, other content areas in glow can be made to be available or unavailable to students. To the right of modules, pages, or other content will be an icon in the shape of a cloud. If the cloud is a light grey color, then the content is unavailable to students. You can click on the cloud to toggle the availability. When the cloud is green, the content item will be available to students. In the case of modules, you will want to make sure that the parent module is available to students as well as the content items listed in that module. Both the cloud for the parent module and the content items in the module will need to be the color green.


Green clouds indicate that course items are visible to students. Grey clouds indicate that content is not visible to students.

In addition, there is a files repository. You can use Settings > Navigation to hide menu items from students including the Files menu item. When students view the course, the Files menu item would not be present. This effectively hides all the files in the file repository. You could then selectively share files by linking to files from a page or module.

However, there is also the option of keeping the Files menu item accessible to students, but controlling what students can see or access. When you hover over an item you can see icons for a padlock, pencil, and trash can. Clicking on the padlock icon will allow you to lock the file and make it unavailable to students. You can also make the file invisible to students. The file icon will appear to have a lock on it if you select either of these options.


In the settings area, you can click on the student view icon in the upper right hand corner. This will allow you to see the course with a student view and verify if students can or cannot see various course items and components.

Once you have uploaded content and made it available or unavailable to students, you can check on your work but going to Settings and using the Student View button in the upper right hand corner. This will allow you to explore the course and see the course as it will appear to students. Click on the File menu item and test the accessibility of the files there. Also look at any modules or pages you have added and see if you can see them. To exit student view, there is a blue button in the lower right hand corner that says “leave student view.”

Q: How do I add my course syllabus?

The Syllabus Page

1. In Course Navigation, click the Syllabus link.


2. Click Edit Syllabus Description [1]. There are three main parts: a calendar and weighted assignment groups [2], a syllabus description [3], and a syllabus table automatically managed by GLOW [4].


3. Edit the Syllabus description.

How do I Add PDF or Word Document to my Syllabus Description?


Within the Content Selector, click Files [1]. There you can upload a new file or select files you have uploaded previously. Click and highlight the text in the Rich Content Editor you want users to click on to download the syllabus [2]. Click the file in the Content Selector [3] and the text will turn blue noting the link is downloadable. Glow will automatically create a preview of your document so that users don’t have to download it before reading it.

Once you have completed your Syllabus Description, click Update Syllabus.


4.  Make the Syllabus Page your Home Page

a. Click Home in Course Navigation.
b. In the Home page sidebar, click the Choose Home Page link.

c. Click the radio button next to Syllabus to make the Syllabus page your course Home Page.



5. Publish your course

When a course is first created, it’s available to you as the instructor but it’s invisible to your students. Making a course available is called “publishing” it.

Click the Publish.




Q: How do I merge multiple sections into a single section?

If you teach a course with multiple sections of the same course content/assignments, and don’t want to duplicate them in each section you teach, there is a way to consolidate and merge your sections into a single course on Glow. This is called “cross-listing” which allows you to move all enrollment in one course (section) to another course (section).

For example, if you teach two sections of Economics 110 (15F-ECON-110-01 and  15F-ECON-110-02) and would like to use 15F-ECON-110-01 as the parent course of the two sections, you go to the settings of 15F-ECON-110-02 to cross list it to 15F-ECON-110-01.

Click “How” here to learn how to cross-list sections. You can also watch a short video on Cross-listing.

Q: How do I add a non-Williams auditor?

Enrolling non-Williams users to your course

If you need to enroll non-Williams user(s) into your course, you will need to request a guest account. Please fill out this form at:

After the guest account is created, you can enroll him/her the same way as you enroll those who have Williams User ID as described below. Please contact the user to obtain his/her User ID.

Enrolling / removing students to/from your course

Officially registered students are automatically enrolled into your corresponding Glow course and you do not need to add any students. However, you can invite other students to join your course via People link.
Use Unix ID or Williams long-style email addresses (e.g. jfs1 or to find the student in the system .
How do I add students and TAs to my course?
– How do I remove a student from my course?
     A: Please email with the name of the student

There are six pre-defined roles:

  • Teacher: Teacher can add content items, grade students, add users and change some course default settings.
  • Grading TA: TA with this role has pretty much the same privileges like a Teacher has.
  • TA: TA with this role has the same rights as TA with editing rights but cannot view and edit grades.
  • Student: That’s self-explanatory, they generally have fewer privileges within a course.
  • Designer: By default, the Designer does not edit grades, add/remove other users, or have access to the faculty journal. They can edit course content. Generally speaking, the Designer Role is best suited for the instructional designers or curriculum writers who write and manage course content.
  • Observer:  The Observer role can be used to enroll parents, mentors, auditors, and guests who would like to participate in a Glow course but do not need to earn course credit. Observers have limited permissions that allow them to see what is going on in a course without interrupting the flow of daily course communication. Like students, Observers cannot view a course until it is published and the course has started.


Q: How do I copy course material from my old GLOW course to a new one?

To copy course content, assignments, and quizzes from previous semesters, use the Course Import Tool from the Course Settings.

1. Go to your new course, then in Course Navigation, click the Settings link.

2. Click the Import Content into this Course button on the right.


3. Select Content Type

4. Search for a Course

5. Select Migration Content
To import all content from the course, select the All Content radio button.
If you want to select specific content, click the Select specific content radio button.


6. (optional) Adjust Events and Due Dates

7. Click the Import button.


Q: I am registered for this course, but I don't see it on Glow. What's wrong?

Not all courses on Glow are published. Your professor may have decided NOT to use Glow this semester. Please contact your instructor first. If the course is published and available, but you still don’t see it, please contact Instructional Technology at


Some people experience a problem accessing video in Glow. The symptom is that when you click on the “My Media” or “Course Media Gallery” tabs in the left hand navigation bar you may be prompted to log in, but even after you log in correctly you get a blank window that says “Access Denied.” This can happen on a PC or a Mac, using any browser.

The cause is that video is handled by a third-party tool, basically a plugin for Glow (see these pages on LTI for more information). Since the video window comes from a different web server than Glow itself, your browser needs to accept third party cookies, at least for sessions, to access it. If you’re experiencing the problem described above, third-party cookies are disabled in your browser.

There are two solutions. Below is a list of the most common browsers and step-by-step instructions for allowing them to accept third-party cookies for sessions. The steps are straightforward, but the down side is that it allows third-party cookies for all web pages, not just Glow. If you’re comfortable making more involved changes to your browser settings, you can achieve the same effect by leaving your general third-party cookie settings unchanged but adding a specific exception to accept cookies from the site “”. If you’re unsure how to do that, follow the instructions for your browser below:

Q: Why am I not able to attach files to my Discussion posts?

Please notify your instructor about this problem. Attaching files to a Discussion will be possible once it is changed in the course settings. The settings are also available in the Discussions Page or the Course Settings Page. Please direct your faculty member to this page for more information.