I'm trying to access media in Glow, but it says "Access Denied"

Our video streaming service was updated during the summer of 2017 and the information on this page is no longer relevant.



Some people experience a problem accessing video in Glow. The symptom is that when you click on the “My Media” or “Course Media Gallery” tabs in the left hand navigation bar you may be prompted to log in, but even after you log in correctly you get a blank window that says “Access Denied.” This can happen on a PC or a Mac, using any browser.

The cause is that video is handled by a third-party tool, basically a plugin for Glow (see these pages on LTI for more information). Since the video window comes from a different web server than Glow itself, your browser needs to accept third party cookies, at least for sessions, to access it. If you’re experiencing the problem described above, third-party cookies are disabled in your browser.

There are two solutions. Below is a list of the most common browsers and step-by-step instructions for allowing them to accept third-party cookies for sessions. The steps are straightforward, but the down side is that it allows third-party cookies for all web pages, not just Glow. If you’re comfortable making more involved changes to your browser settings, you can achieve the same effect by leaving your general third-party cookie settings unchanged but adding a specific exception to accept cookies from the site “1384471.kaf.kaltura.com”. If you’re unsure how to do that, follow the instructions for your browser below:

  • Chrome
  • Firefox
  • Internet Explorer
  • Safari