Complete FAQs for Students

This page provides a quick guide and list of FAQs to help students get started with Glow

Log in

You can login to the Glow service at http://glow.williams.edu. You should use your regular Williams username and password. If you can’t login and/or need to reset your password, you can either call student help desk at (413) 597-3088, or visit the student help desk for more help.

Glow FAQs for Students

First time using Glow
Q: What’s my username & password?
Q: How do I reset my password [passphrase] if I have forgotten it?
Q: How can I customize the Notifications?
          * Notes on Notifications for Discussions.

Calendar
Q: How do I use the Glow Calendar?
Q: How do I access my course Calendar?
Q: How do I filter my Calendar view by course?

File Management
Q: What are Files?
Q: Where are my user Files?
Q: Where are my course Files?
Q: How do I upload ZIP files?
Q: How do I create a folder in Files?
Q: How do I move and organize my files?
Q: How do I delete a file?

People / Face Book
Q:
How do I access People?
Q: How do I access the Face Book?

Rich Content Editor
Q:
What is the Rich Content Editor?
Q: How do I embed images?
Q: How do I record a video using the Rich Content Editor?
Q: How do I record audio using the Rich Content Editor?
Q: How do I use the Math Editor?

Signup Sheets

Q: How do I sign up for openings?

Others
Q: Why am I not able to attach files to my Discussion posts?