Office for Information Technology


Faculty & Staff Support Desk : 413-597-4090 (x4090 on campus)

Phone and walk-in hours:  8:00 am – 5:00 pm, Mon – Fri during the academic calendar, 8:30 am – 5:00 pm Mon – Fri during the summer.  If you need to reach us quickly (especially before 8:30 during the summer) email

Who we are:  The Faculty/Staff Support Desk run by the Desktop Systems Department of OIT is the primary contact for technology questions and provides advanced troubleshooting support via phone, email, remote control software and on-site visits.There are usually three people assigned to answering the phone, but even then all lines are sometimes in use. If you do not reach anyone immediately, you may leave a voicemail message or:

For after-hours and weekend help:

  • Email – we have scheduled checks of this address on the weekends
  • Call the Student Support Desk : 413-597-3088

Student Support Desk : 413-597-3088

10 am – Midnight, Mon -Thurs
10 am – 8 pm, Fri
12 pm – 6 pm, Sat
12 pm – Midnight, Sun

Staffed by the Student Technology Consultants (STCs), the Student Support Desk is the main contact for student technology questions. Get the personal touch by visiting them in the CET on the second floor of Sawyer.

For remote help, use the Contact Us form or email