Office for Information Technology

Phone

Voicemail - Mailbox "Quick Check"

Enter Your Mailbox From On-Campus: Call system phone number: x. 4000 Enter your security code From Off-Campus: Call system phone number: 413-597-4000 Press # Enter your mailbox number (your 4 digit extension/phone number) Enter your security code Quick Message Record message without entering your mailbox Press * Enter recipient’s mailbox number Record your message Hang more »

Student Telephones

All student rooms are equipped with modular telephone jacks, but they must be activated using PeopleSoft. Although most students prefer to use cell phones for more convenient communication with friends and family, one can bring a landline phone to use in one’s room.  These should be touch–tone telephones with standard modular connections. The service is more »

Conference Calls: "How-to"

Dial and connect with the first party Hit the ‘conf’ button. This will give you a dial tone Dial the second party Hit the ‘conf’ button again to bring both active lines into the conference call

Changing Email Passwords/Passphrases on iPhone & iPod Touch

Click Settings Click Mail, Contacts & Calendars Click on your email account Under Incoming Mail Server – enter your new email password/passphrase Under Outgoing Mail Server – click on SMTP mail.williams.edu > Under Primary Server – click on mail.williams.edu on > Under Outgoing Mail Server – enter your new email password/passphrase Hit the button to more »

Phone Station Programming Request

Please use this form to request changes to the programming of the buttons on your phone station (an example: indicator light showing when another extension is in use) First Name:(required) Last Name:(required) username: Model of Phone: 500 2500 6408D 6408D+ 6416D+M 7406 8110 8410D 8416 other (required) Building:(required) Room Number:(required) Programming options being requested:(required) Name more »

Extension Creation Request for New Hire

Please use the form below to request an extension for a new hire First Name:(required) Last Name:(required) Supervisor’s Name:(required) Will “New Hire” be replacing someone who has left? Yes No If “Yes” please enter the extension that we will be re-assigning: Last Occupant of Office (if known) Is there an existing phone that will be more »

Extension Hold or Cancellation Request

Please use the form below to request an extension Hold or Cancellation: Type of Request: Hold Cancellation First Name:(required) Last Name:(required) username: Extension:(required) If this a “Hold” do you want it to go directly to voicemail? Yes No Building:(required) Is there Voicemail Associated to this Extension? Yes No Room Number:(required) Voice Jack ID#: Date extension more »

New Fax Number Request

Please use the form below to request a new FAX number Department Name:(required) Building:(required) Room Number:(required) FAX machine already in place? Yes No Voice Jack ID#: Date number needs to be Activated:(required) Name of Individual Submitting this Form:(required) Phone Number of Individual Submitting this Form:(required) Use space below to add additional information if necessary:   more »

Voicemail Issues

Please use the form below to request support for issues with voicemail First Name:(required) Last Name:(required) username: Extension:(required) Model of Phone: 500 2500 6408D 6408D+ 6416D+M 8110 8410D 8416 other Alternate number where you can be reached:(required) Security Code Reset Request? Yes No Description of Problem:(required) Name of Individual Submitting this Form:(required) Phone Number of more »

Other Phone-Related Requests

Please use the form below for other. phone related requests, for example, upgrading from analog to digital. First Name:(required) Last Name:(required) username: Extension:(required) Model of Current Phone: 500 2500 6408D 6408D+ 6416D+M 7406 8110 8410D 8416 other Type of Phone: Digital Analog Building:(required) Room Number:(required) If you are requesting a phone upgrade (analog to digital more »

Phone Jack or Line Repair Request

Please use the form below for phone/jack/line repairs: First Name:(required) Last Name:(required) username: Extension:(required) Location of Phone: Interior of building Exterior of building Building Name: (required) Model of Phone: 500 2500 6408D 6416D+M 7406 8110 8410D 8416 other (required) Is a headset ever used with this phone? Yes No Headset Type/Model: If a phone issue, more »

Extension Move or Change Request

Please use the form below to request an extension move or change. Please use the form below to request an extension move or change: Type of Request: Extension Move Extension Change First Name:(required) Last Name:(required) Username: Extension to Move or Change:(required) Voicemail option? Yes No Previous Building:(required) Previous Room Number:(required) Previous Voice Jack ID#: New more »

Extension Addition Request

Please use the form below to request a new extension First Name:(required) Last Name:(required) username: Voicemail option? Yes No Building:(required) Room Number:(required) Voice Jack ID#: Date Extension Needs to be Activated:(required) Please use space below if you have additional information: Name of Individual Submitting this Form:(required) Phone Number of Individual Submitting this Form:(required)   cforms more »