Office for Information Technology

Faculty/Staff Office and "Phone Extension" Moves

The new phone and voicemail system has made it easier for OIT to move an extension from one office phone to another. We have a process in place to do this, so it is very important that the physical phone not be moved. If you are planning an office move please fill out one of more »

Google is currently experiencing a delay with email response times

Update: The Google email delay issues have been resolved. Previous Post: Email is not being delivered within the normal time frame.  Google is working on the problem. Google Status Report: 6/9/15, 2:33 PM We’re investigating reports of an issue with Gmail. We will provide more information shortly. Users will notice email delivery delays affecting both inbound and more »

Computer recycle and reuse project starts Wed., June 3rd

OIT will be accepting old computer equipment at the college Agway barn this week on Wednesday, Thursday and Friday. Hours are from 12:30 to 2:30. A Williams ID is required to drop off equipment. We can only accept personal computing equipment, not items from businesses. Please do not put your computer equipment in the trash more »

Upgrade of the OIT "Williams Help Desk" ticket system

On Wednesday, May 20th from 4:00 p.m. to 6:00 p.m., OIT will be upgrading our “Williams Help Desk” ticket system. Please do not submit any tickets during this time. You may call the Faculty/Staff Support Desk at x.4090,  the Student Support Desk at x.3088 or email for assistance and we will make sure a ticket is submitted for you once more »

Emergency Downtime notice for April 11 at 6:00 AM

OIT staff have determined that ​the ​​core ​campus ​router is having significant performance issues and that an emergency reboot is required​. We will be doing this work on Saturday morning (April 11th) at 6:00 AM​ ​to minimize the impact​ on our users​. This router takes 30-45 minutes to shutdown and reboot. During this period, the more »

POSTPONED: Change to PurpleAir (wireless) for Faculty/Staff on Thursday 6:30 am

The change to the IP address space for Purple Air scheduled for Thursday morning has been postponed until a later date.    

Change to PurpleAir (wireless) for Faculty/Staff on Thursday 6:30 am

OIT will be changing the IP address space for Purple Air (wireless) for Faculty/Staff. This transition should be seamless. If you do experience a problem, try changing your WiFi selection from Purple Air to some other SSID (from list of available networks) and then change back. When you use the wireless SSID known as Purple more »

Google issue affecting IMAP connections

Google technicians are working on an issue that we reported to them concerning IMAP email having a variety of problems, mainly with deleting messages and sending.  They will notify us once it is resolved. Below is Google’s update: We’re aware of a problem with Gmail affecting a significant subset of users. The affected users are more »

Reminder: old Glow retires at 4pm today Please log out until 4:30pm

The old version of Glow will be retired, and the new version will take over the main address “”. The conversion will take about half an hour, during which time access to both systems will be sporadic. Please log out of both systems before 4pm. MORE: from Jonathan Morgan-Leamon, Ofc for Information Technology

REMINDER: Possible short disruption of phone system 1/19 6:00PM

We will be testing incoming/outgoing calling on our new phone system Monday evening from 6:00PM to 6:30 PM. During this test, there may be a short disruption of service on our current phone system. We have scheduled a test of our incoming and outgoing lines for Monday, January 19th at 6:00 PM. We will temporarily more »

New phishing attempt: Subject: EMAIL ALERT!

You may find this in your Inbox-   Subject: EMAIL ALERT!, from Dropbox…. It reads: “your mailbox has exceeded its quota/limit you may not be able to receive or send new mails until you re-validate.” Please do NOT  click their link “Click HERE to revalidate your email” or reply to it.   Delete it. For more information more »

Telephone & voicemail upgrade - information sessions scheduled

General information sessions are scheduled to go over the time line of our project and an overview of what changes you will see with the new system. Information sessions are scheduled for Tuesday, December 16th at 3:00 and Thursday, December 18th at 2:00. Both will be held in Jesup room 206. To register for these more »

Glow: Timetable for the retirement of old Glow available

The old version of Glow will be available for use in Winter Study alongside the new version, again giving faculty the choice of which system to use. Timetable for the retirement of the old version of Glow: Monday, February 2, 2015: After the end of Winter Study, old Glow should be considered “read-only”. It will remain available throughout more »

New SPAM- "Your friend shared a folder with you on iCloud

This is a phishing attempt! If you received an email referencing a shared folder on iCloud please delete it. For more information concerning how to identify a phishing attempt please read Scam and Phishing Identification and, IF you did reply to one: “What to do if you responded…” -Lynn Melchiori – Desktop Systems

Newest phishing attempt... "Re-Validate Your Account"

You may find this in your Inbox, Subject Line: Re-Validate Your Account Please do NOT reply to it, delete it. For more information concerning how to identify a phishing attempt please read Scam and Phishing Identification and, IF you did reply to one: “What to do if you responded…” -Lynn Melchiori – Desktop Systems