OIT will be upgrading the phone system the week of 5/22 with some preparation work performed on 5/18 and 5/19
These systems allow messages to be left for you and for you to retrieve them. No disruption of this service is expected. During the transition in the afternoon, if you are connected listening to a voice mail, you may get disconnected. You will be able to immediately reconnect and try again and you will be able to listen to your voice mail.
Call Manager Systems
These systems are what allow you to make and receive calls. No disruption of service should occur during the upgrade, except when we start to bring systems back on line, if you are on a call, you may not be able to use some feature buttons (e.g. hold, transfer, conference). The time where this may occur will be sometime between 2 PM and 6 PM. Once you disconnect your call, those features will be available for your next call.
Presence Manager systems
These systems are primarily used by the Jabber client, which about 100 people are using on campus. Sometime between 2PM and 6PM the client will lose it connection to its server, and the application will need to be closed and restarted. OIT recommends that Jabber users exit their Jabber application prior to 2 PM, and if possible, not try to use it again until after 6 PM. If for some reason the Jabber application stops working and after you try to connect it still does not work, please contact the Faculty/Staff Support Desk at x4090 or email firstname.lastname@example.org with a description of the problem.
Call Center system
This system is used for phone applications that are used by a small number of departments. This server will be updated after 4 PM. Currently, only the Health Center (which closes at 2PM on Tuesday), Village Transport Service (forwards to 4444 when Health Center is closed), CTD Box office (which currently is not open), and WTF Box office (not open until June) use this server.
This system is used for audio and video conferencing. This system will be down for about 2-4 hours during the day. (Currently there are no webex conferences scheduled for this day)
Jewish Resource Center
Water Street Books
B & L Building
Faculty House/Alumni Center
Thompson Health Center
Friday, 5/19 6:00 PM
Bronfman Science Center
MSL and Schow